At OpenBusiness, we take the quality and integrity of our content seriously. We publish articles, insights, and analysis intended to inform and support readers navigating the business world. Despite our best efforts, we understand that mistakes can happen, information can become outdated, and readers may occasionally encounter content that falls short of our standards.
If you have a genuine concern about anything published on this website, we want to hear from you. This page explains what kinds of concerns we consider, how to submit them, and what you can expect once you do.
What You Can Raise a Concern About
We welcome complaints related to a range of issues across our published content. If you believe an article contains a factual inaccuracy — such as incorrect statistics, misattributed quotes, or misleading claims — we encourage you to flag it so we can review and correct the record where appropriate.
If a piece of content was once accurate but has since become outdated in a way that could mislead readers, that is also worth bringing to our attention. Business regulations, market conditions, and industry practices change, and we aim to keep our content as current and reliable as possible.
We also take privacy seriously. If you believe that content published on OpenBusiness includes personal information that should not be publicly available, or that your privacy has been compromised in some way by our coverage, please let us know with as much context as you can provide.
Copyright concerns are another area we treat with care. If you believe material on this site — including text, images, or other content — has been used without proper authorization or attribution, you are welcome to submit a formal complaint for our review.
Beyond content accuracy and legal matters, we also accept complaints about accessibility issues, such as content that is difficult to navigate or read for users with disabilities. Technical problems that affect the usability of the website — such as broken links, pages that fail to load correctly, or content displaying improperly — are also within scope.
Finally, if you encounter content that you feel is inappropriate, offensive, or inconsistent with responsible business journalism, we are open to hearing your concerns about that as well.
How to Submit Your Complaint
To raise a concern, please send an email to info@openbusinessmag.com. In the subject line, use a clear format such as “Complaint: Factual Inaccuracy” or “Complaint: Copyright” so that your message can be directed and reviewed efficiently.
Within the body of your email, please include the full URL of the page or article your complaint relates to. This helps us locate the content quickly without delay. Alongside the link, provide a clear and specific explanation of your concern — what the issue is, why you believe it is a problem, and any supporting information or evidence you can share.
The more detail you provide, the more effectively we can assess your complaint. Vague or general messages without specific references are harder to act on and may take longer to process.
What Happens After You Contact Us
Once your email is received, it will be reviewed by the appropriate person at OpenBusiness. We aim to acknowledge and address concerns within a reasonable timeframe, though the length of that process will naturally depend on the complexity of the issue raised.
Simple corrections may be resolved quickly. More involved complaints — particularly those related to legal matters such as copyright or privacy — may require a longer review before we are in a position to respond fully. Regardless of the nature of your concern, all communications are handled with discretion and respect.
We will not share your personal details beyond what is necessary to investigate and respond to your complaint.
Our Commitment to Fair and Honest Review
We are committed to reviewing every genuine complaint with an open mind and taking appropriate action when a concern is substantiated. Where corrections are warranted, we will make them. Where additional context is needed, we will seek to provide it.
That said, we reserve the right to use our judgment in how we respond. Complaints that are abusive in tone, clearly submitted in bad faith, or entirely without supporting reasoning may not receive a substantive response. Our goal is to maintain a constructive and respectful process for everyone involved.
If you have a genuine concern, please do not hesitate to reach out. We value the trust our readers place in OpenBusiness and take our responsibility to maintain accurate, ethical, and accessible content seriously.